Agent Insights - Noxus Documentation

client.insights reads read-only analytics computed over an agent’s conversations — topics, sentiment, CSAT, rating drivers, and auto-surfaced highlights.

Metrics

Every metric takes an agent_id and optional days (window), deployment_id (scope to one channel), and message_length ("short" | "medium" | "long"). All return dicts.

client.insights.bootstrap_status(agent_id)           # is analytics ready yet?
client.insights.top_topics(agent_id, days=30, limit=10)
client.insights.sub_topics(agent_id, parent="billing", days=30)
client.insights.csat_score(agent_id, days=7)
client.insights.sentiment_over_time(agent_id, days=30)
client.insights.rating_drivers(agent_id, days=30, limit=8)
client.insights.conversation_funnel(agent_id, days=30)
client.insights.custom_insights(agent_id, days=30, limit=20)
client.insights.noticed(agent_id, limit=12)          # auto-surfaced highlights

Drilling into conversations

Drill from a chart into the underlying conversations:

client.insights.conversations(
    agent_id, kind="topic", key="billing", days=30, limit=20,
)   # kind: "topic" | "subtopic" | "driver" | "custom" | "cx"

Each metric has an a-prefixed async twin (atop_topics, acsat_score, …).

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