Execute flows as tools within agent conversationsUse Cases:
Execute business logic
Integrate with external systems
Perform complex calculations
Trigger automated workflows
Configuration:
Select which flows the agent can access
Map flow inputs to conversation context
When to Enable:
Enable flow tools when the agent needs to:
Perform specific, well-defined operations
Execute complex multi-node workflows
Interact with external systems
Process files or documents
Create focused flows for specific tasks, then give agents access to them.
Example:
Agent: "I'll look up that customer information for you."→ Executes "Get Customer Info" flow→ Receives customer dataAgent: "Here's what I found about that customer..."
Search knowledge bases for informationUse Cases:
Answer questions from documents
Access product documentation
Find historical information
Provide cited responses
Configuration:
Select which knowledge bases to search
Set retrieval limits
Define search conditions
When to Enable:
Enable KB search when the agent needs to:
Answer questions based on your documents
Retrieve domain-specific information
Provide accurate, grounded responses
Cite sources
Organize knowledge bases by domain (Product Docs, Company Policies, Support Articles).
Example:
User: "What's our refund policy?"Agent: Searches knowledge baseAgent: "According to our policy document, customers can request refunds within 30 days..."
Search the web for current informationUse Cases:
Find recent news and updates
Research public information
Verify facts and data
Gather competitive intelligence
Configuration:
Enable/disable web research
Set search result limits
Configure source filtering
When to Enable:
Enable web research when the agent needs:
Current information not in knowledge bases
Real-time data (stock prices, news, etc.)
Information from public sources
Broad research across multiple sites
Web research is slower and less reliable than knowledge bases. Use for supplemental information.
Example:
User: "What are the latest AI trends?"Agent: Searches webAgent: "Based on recent articles, the top AI trends include..."
Escalate to humans for guidance or approvalUse Cases:
Get approval for critical actions
Ask for clarification
Escalate complex issues
Collect additional information
Configuration:
Define escalation criteria
Set timeout policies
Configure notification channels
When to Enable:
Enable HITL when the agent should:
Get approval for critical actions
Ask for clarification on ambiguous requests
Escalate complex issues
Collect additional information
Use HITL as a safety net for high-stakes decisions.
Example:
Agent: "This request requires manager approval."→ Sends notification to human→ Waits for responseAgent: "Your manager has approved the request. Proceeding..."
