Execute flows as tools within agent conversationsUse Cases:
- Execute business logic
- Integrate with external systems
- Perform complex calculations
- Trigger automated workflows
Configuration:
- Select which flows the agent can access
- Map flow inputs to conversation context
When to Enable:
Enable flow tools when the agent needs to:
- Perform specific, well-defined operations
- Execute complex multi-node workflows
- Interact with external systems
- Process files or documents
Create focused flows for specific tasks, then give agents access to them.
Agent: "I'll look up that customer information for you."
→ Executes "Get Customer Info" flow
→ Receives customer data
Agent: "Here's what I found about that customer..."
Search knowledge bases for informationUse Cases:
- Answer questions from documents
- Access product documentation
- Find historical information
- Provide cited responses
Configuration:
- Select which knowledge bases to search
- Set retrieval limits
- Define search conditions
When to Enable:
Enable KB search when the agent needs to:
- Answer questions based on your documents
- Retrieve domain-specific information
- Provide accurate, grounded responses
- Cite sources
Organize knowledge bases by domain (Product Docs, Company Policies, Support Articles).
User: "What's our refund policy?"
Agent: Searches knowledge base
Agent: "According to our policy document, customers can request refunds within 30 days..."
Search the web for current informationUse Cases:
- Find recent news and updates
- Research public information
- Verify facts and data
- Gather competitive intelligence
Configuration:
- Enable/disable web research
- Set search result limits
- Configure source filtering
When to Enable:
Enable web research when the agent needs:
- Current information not in knowledge bases
- Real-time data (stock prices, news, etc.)
- Information from public sources
- Broad research across multiple sites
Web research is slower and less reliable than knowledge bases. Use for supplemental information.
User: "What are the latest AI trends?"
Agent: Searches web
Agent: "Based on recent articles, the top AI trends include..."
Escalate to humans for guidance or approvalUse Cases:
- Get approval for critical actions
- Ask for clarification
- Escalate complex issues
- Collect additional information
Configuration:
- Define escalation criteria
- Set timeout policies
- Configure notification channels
When to Enable:
Enable HITL when the agent should:
- Get approval for critical actions
- Ask for clarification on ambiguous requests
- Escalate complex issues
- Collect additional information
Use HITL as a safety net for high-stakes decisions.
Agent: "This request requires manager approval."
→ Sends notification to human
→ Waits for response
Agent: "Your manager has approved the request. Proceeding..."
