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Agents are conversational AI assistants that combine language understanding with the ability to use tools, search knowledge bases, and execute flows. They engage in multi-turn conversations, reason about tasks, and take autonomous actions to accomplish goals.

Available Components

  • Prompts & Instructions: Write effective agent instructions for consistent, quality results.
  • Tools: Configure flows, knowledge bases, MCP, and other tools agents can use.
  • Deployments: Deploy agents via platform, API, SDK, or embedded chat widget.
  • Analytics: See how an agent is used, how often its replies fail and what it costs, and a single conversation’s cost.
Each component provides specialized capabilities to build powerful conversational AI. The following sections explore how to configure and deploy agents effectively.