What is an Agent?
An agent in Noxus is a conversational AI assistant built by connecting capabilities into an intelligent interface. Agents enable:- Natural Language Processing: Process requests naturally, maintain context, and adapt to user needs
- Tool Integration: Access web research, human-in-the-loop, knowledge bases, flow execution, and file handling
- Context Awareness: Remember conversation history and maintain context across interactions
- Smart Decision Making: Make intelligent choices based on context and available tools
Agents combine natural language understanding with the ability to take actions—creating truly autonomous AI assistants.
What are Agents Used For?
Agents enable intelligent, conversational automation that can reason and adapt.Customer Support
Customer Support
- Answer customer questions
- Troubleshoot issues
- Create support tickets
- Escalate to humans when needed
Internal Assistants
Internal Assistants
- Help employees find information
- Execute business processes
- Generate reports and summaries
- Automate routine tasks
Research & Analysis
Research & Analysis
- Gather information from multiple sources
- Synthesize findings
- Generate comprehensive reports
- Provide insights and recommendations
Task Automation
Task Automation
- Multi-step task execution
- Dynamic decision making
- Tool orchestration
- Context-aware processing
Key Features
Natural Language
Interact using conversational language
Tool Use
Execute flows, search knowledge bases, call APIs
Context Awareness
Remember conversation history and maintain context
Reasoning
Plan multi-step approaches and adapt based on results
Knowledge Access
Search and retrieve information from knowledge bases
Human Handoff
Escalate to humans when needed
When to Use Agents
- Use Agents When
- Consider Flows When
- Conversational interface needed
- Dynamic, context-aware decisions required
- Natural language interaction preferred
- Multi-turn conversations
- Tool use and reasoning needed
- Autonomous task execution
Agent Components
Agents are configured with several key elements:| Component | Description | Examples |
|---|---|---|
| Instructions | Natural language role definition | ”You are a customer support agent for…” |
| Tools | Capabilities the agent can use | Flows, knowledge bases, APIs, web research |
| Model | Underlying AI engine | GPT-4, Claude Opus, GPT-4o |
| Memory | Context management | Conversation history, session state |
| Guardrails | Safety and limits | Token limits, content filtering, escalation rules |
Learn More About Agents
Complete guide to agents and their capabilities